We’re still here if you need us

As you already know, Tandem closed its credit card offering in February 2021. If you previously had a Tandem credit card, we’re here to help with any questions you may have about your card closure, Allium Loan or transfer to Perch Capital Limited.

Have questions about your Allium loan? They’re here to help:
0333 016 4057
Opening Hours: 09:00 - 17:30, Monday to Friday

A question about your outstanding balance or repayment plan?

Customers with outstanding balances had their accounts transferred to Perch Capital Limited. Asset collections and Investigations (ACI) are a specialist company that manage financial service accounts on behalf of lenders and debt purchase companies, on this occasion, on behalf or Perch Capital Limited.

If you previously had a repayment plan set up with Tandem, you'll need to contact ACI to set up a repayment plan with them or discuss your options.

You can contact ACI through the contact details below:

Telephone: 01253 531528
Email: support@assetcollections.uk
Post: ACI, PO BOX 123, Blyth, NE24 9ES

ACI's normal opening hours are Monday to Friday 8:30am - 5:30pm.

Waiting for a refund or credit to your account?

Any refunds attempted after 17th February will be automatically returned to the merchant. If this applies to you then please contact the merchant to arrange for the payment to be made via an alternative method. If the merchant asks for written confirmation of this then please call us on 0203 370 0970 and we will be happy to provide it.

If the refund was issued before 17th February 2021 then please contact us so we can look into this for you. Once we have the necessary details we will aim is to have a resolution for you as soon as possible, but this may take up to three weeks to complete. For more information on this process please visit our FAQs.

If you have a transactional dispute related to a previous purchase or refund on your Tandem credit card, please email us at disputes@tandem.co.uk for more information.

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