If you had a Journey Card or were part of Tandem Membership, we’re here to help with any questions you may have about your card closure or your upcoming balance transfer.
Your upcoming balance transfer
If you still have a balance with us then you do not need to do anything at this time. We are actively working out the details of your balance transfer and will reach out to you with further information about next steps in March 2021. In the meantime, you will not be charged any interest or fees on your remaining balance.
For more details about your upcoming transfer, please visit our FAQs.
Waiting for a refund or credit to your account?
Any refunds attempted after 17th February will be automatically returned to the merchant. If this applies to you then please contact the merchant to arrange for the payment to be made via an alternative method. If the merchant asks for written confirmation of this then please call us on 0203 370 0970 and we will be happy to provide it.
If the refund was issued before 17th February 2021 then please contact us so we can look into this for you. Once we have the necessary details we will aim is to have a resolution for you within two to three weeks of that call. For more information on this process please visit our FAQs.
Are you on a Covid-19 plan?
If you’re not on a plan currently but feel you need financial support at this time, although we are here to help, the organisation receiving your balance will be better placed to discuss the options available to you and provide you with ongoing support. If you are already on a Covid-19 plan then this will be honoured with your transfer.
It is an FCA requirement for all companies to adhere to Covid-19 plans.
Our decision to close our cards
Offering a broad range of services to our customers is important to us as a company. However, after a lot of customer research and discussion, we made the decision to discontinue our credit card offerings, inclusive of Tandem Membership, and refocus our attention on our green initiatives and building our new Tandem savings app.
One of best things about being a startup is that we learn quickly and adapt when a change needs to be made. We didn’t take the decision to close our cards lightly, and have tried to ensure you experience as little disruption as possible in this transitional period.
One of best things about being a startup is that we learn quickly and adapt when a change needs to be made.
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