Reasons you may need support

Money worries

Bereavement

Reduction in income

Illness or injury

Job loss

Other major life event

preparation

Before you get in touch

Grab a pen

Note down any specific financial difficulties or challenges you are facing and be prepared to discuss them openly – we’re here to help!

Gather your info

Be ready to share information about any outstanding debts or loans you have and the outstanding balances. It may be helpful if you complete a budget planner including details of your income and your expenditure. You can find a budget planner template on the Money Helper website.

Prepare any questions

Jot down any questions or concerns you may have about your financial situation and the support options available.

Get yourself settled

Finally, find a quiet and comfortable space for the call, where you can speak openly and without distractions.

preparation

What to expect from us

Meet our team

Let's start by having a friendly chat about your current circumstances to understand your financial challenges better.

Discuss your situation

We'll take a look at your income, expenses, and any debts you may have.

Explore your options

Together, we'll explore a range of potential solutions that could work for you, including options like a one-month breathing space or a reduced payment arrangement if you are eligible.

Talk next steps

Once we figure out the best path forward, we'll guide you through the next steps.

Explore extra support

If you'd like, we can also introduce you to some independent debt organisations for free advice; just let us know during our conversation.

CONTACT TANDEM

Get in touch today

Important to know: Your credit file will not be impacted by simply contacting us to discuss any financial difficulties you are facing.

Open times

Mon - Fri, 9.00 - 17.00
(excluding bank holidays)

Open times

Mon - Thu, 8.00 - 19.00
Friday, 8.00 - 17.30
(excluding bank holidays)

Home Improvement Loans

Call: 0129 0211 495
Email: customersupport@tandem.co.uk

Open times

Mon - Fri, 9.00 - 17.00
(excluding bank holidays)

Motor Finance

Call: 0191 492 1919
Email: motorfinance@tandem.co.uk

Open times

Mon - Fri, 9.00 - 17.00
(excluding bank holidays)

Personal Loans

Call: 01253 603 960
Email: pl@tandem.co.uk

Open times

Mon - Fri, 8.00 - 16.00
(excluding bank holidays)

Further support needed?

In addition to speaking with us, there are a number of free debt advice agencies who may be able to help you. They are experts in assisting those facing financial challenges, offering confidential and impartial advice at no cost. Sometimes they can provide options beyond what we can do.

Breathing Space

Have you considered Breathing Space?

Breathing Space, officially called the Debt Respite Scheme, is a government initiative to protect and support individuals with debt. It provides a temporary period of relief from creditor actions, allowing you time to regain control of your financial situation.

Additional mortgage support

Explore the free government-backed Money Helper booklet, for extra assistance with your mortgage concerns.

Download booklet

Additional mortgage support

Explore the free government-backed Money Helper booklet, for extra assistance with your mortgage concerns.

Download booklet