Notice to customers: The FCA has extended the pause in responding to customers complaints about Motor Finance commissions. Under their current rules, we have until after 31 May 2026before we need to provide a final response. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated in line with the FCA compensation scheme. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk.Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints