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COOKIE POLICY

Understanding
cookies on our site

COOKIE POLICY

Your guide to our policy

Contents
Tandem Cookie Policy

Tandem Cookie Policy

Tandem is committed to protecting you and any data (anonymous or otherwise) that we may collect about you online. The Cookie Policy below explains how we use Cookies, why we use Cookies, and how this allows us to improve our services. It also tells you how you can manage what cookies are stored on your device.

Like many other websites, we use cookies to help us gather and store information about visitors to our websites. By using our website (via any device) you agree that our Cookie Policy applies, in addition to any other terms and conditions which may apply.

We may make changes to our Cookie Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.

You can manage your cookie preferences for tandem.co.uk below:

1. What are cookies?

A cookie is a small file which asks your browser for permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies do different and useful jobs by gathering and remembering information about your preferences i.e. likes and dislikes. They allow web applications to respond to you as an individual and help the web application tailor its operations to your needs.

There are different types of cookies. All cookies are either session or persistent cookies, which are explained below:

2. Session or Persistent cookies

  • Session cookies
last only for the duration of your visit to a web site and are deleted when you close your browser. They support tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.
  • Persistent cookies
last after you have closed your browser and allow a website to remember your actions and preferences. How long each cookie remains on your computer’s hard drive varies and is specific to each individual cookie. Where possible we set a maximum lifespan of 12 months for these types of cookies.

3. First and Third-Party cookies

  • First party cookies
are those set by, or on behalf of, Tandem’s website. These enable the website to run smoothly and enhance your user experience. They are also used to remember your preferences.
  • Third party cookies
are those which are set up by external companies. These Cookies are likely to be performance and targeting cookies, including analytics cookies which allow us to monitor and improve our website.

Overall, cookies help us provide you with a better website user experience, by enabling us to see which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us, which will be captured by the cookie on your hard drive.

Tandem uses session cookies to show us which pages are being used, and for website use security purposes. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical and analysis purposes. These cookies contain no personal information and are removed from your device once you leave the website.

Tandem uses persistent cookies to allow us to analyse customer visits to our website. These cookies help us to understand how users arrive at, and use, our site so we can improve our service. Tandem does not use persistent cookies to provide targeted advertising based on the browsing history of the device.

4. Cookies we use

To access Tandem’s website, you must interact with our cookie banner to ensure that you provide permission for us to use cookies.

You cannot interact with the website until you have provided your cookie preferences. This change was made to comply with the Information Commissioner’s Office (“ICO”) guidance.

We have categorised the cookies we use as follows:

  • Essential cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to a user’s actions, such as setting your privacy preferences, logging in, or completing online forms.    You can set your browser to block or alert you about these cookies; however, some parts of the website will then not work. These cookies do not store any personally information about you.
Name
Description
Type
Description
ARRAffinitySameSite
This cookie is set by Windows Azure cloud and is used for load balancing to make sure the visitor page requests are routed to the same serverin any browsingsession.
Third Party
Session
ARRAfifinity
ARRAffinity cookieis set by Azure appservice, and allowsthe service tochoose the rightinstanceestablished by auser to deliversubsequentrequests made bythat user
Third Party
Session
PHPSESSID
This cookie isnative to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed
Third Party
Session
AWSALBCORS
Amazon Web Services set this cookie for load balancing.
Third Party
7 days
__cf_bm
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
Third Party
1 hour
connect.sid
This cookie is used for authentication and for secure log- in. It registers the log-in information.
Third Party
Session
ASP.NET_SessionId
Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit.
Third Party
Session
__RequestVerificationToken
This cookie is set by web application built in ASP.NET MVC Technologies. This is an anti- forgery cookie used for preventingcross site requestforgery attacks.
Third Party
Session
  • Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.).
Name
Description
Type
Description
_pk_id.15.6a2e
This cookie does not have a script URL pattern. It is required for blocking the cookie prior to obtaining user consent.
Third Party
1 year 1 month
_pk_ses.15.6a2e
This cookie does not have a script URL pattern. It is required for blocking the cookie prior to obtaining user consent.
Third Party
1 hour
1slt
This cookie does nothave a script URLpattern. It is requiredfor blocking thecookie prior toobtaining userconsent.
Third Party
1 hour
fs_lua
This cookie does nothave a script URLpattern. It is requiredfor blocking thecookie prior toobtaining userconsent.
Third Party
1 hour
bwebportalsproxy2
This cookie does not have a script URL pattern. It is required for blocking the cookie prior to obtaining user consent.
Third Party
Session
  • Site performance and analytical cookies
These cookies allow us to count visits and traffic sources, so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is anonymous, however, they may collect the IP address of the device used to access the site. If you do not allow the use of these cookies, we will not know how you use our online services and therefore, which may impact how we monitor website performance.
Name
Description
Type
Description
_gcl_au
Google Tag manager sets the cookie to experiment advertisement efficiency of websites using their services.
Third party Persistent
3 months
_ga_
Google Analytics sets this cookie to store and count page views.
Third party Persistent
1 year
_ga
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
Third party Persistent
1 year
_gid
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
Third party Persistent
1 day
_gat_gtag_UA_*
Google Analytics sets this cookie to store a unique user ID.
Third Party
1 minute
fs_uid
This cookie is set bythe provider Fullstory.This cookie is usedfor session tracking.
Third Party
1 year
_fs_uid
Google Analytics sets this cookie to store an ID string on the current session.
Third Party
1 year
_pk_id
Used by Matomo to store the user’s unique ID.
Third Party
1 year
-pk_ses
Short lived cookies used by Matomo to temporarily store data for the visit.
Third Party
30 minutes.
AWSALB
AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
Third Party
7 days
  • Social media cookies
These cookies enable us to track visits to our website, and to share our feeds with you on our webpage. They also allow website users to share content with friends and networks. If the use of these cookies is not accepted, website users may not be able to use or see these tools.
Name
Description
Type
Duration
_fbp
Facebook pixeladvertising first-partycookie. Used byFacebook to trackvisits across websitesto deliver a series ofadvertisementproducts such as real-time bidding from thirdparty advertisers.
Third partyPersistent
3 months
Name
Description
Type
Duration
_fbp
Facebook pixel advertising first-party cookie. Used by Facebook to track visits across websites to deliver a series of advertisement products such as real-time bidding from third party advertisers.
Third Party
3 months
test_cookie
doubleclick.net setsthis cookie todetermine if theuser's browsersupports cookies.
Third Party
15 minutes

By using Tandem’s website, you agree that the cookies described above can be placed on your device. However, you can block them by following the methods outlined below.

5. How to decline and remove cookies

You can change the settings on your internet browser to accept all cookies, to notify you when a cookie is set, or not to receive cookies at any time.

By switching cookies off (except for strictly necessary cookies, which are always enabled) you may lose some functionality, and some services may not be able to be provided to you. Furthermore, you will prevent us from gathering valuable analytics information that helps us improve the content and functionality of our website.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

For further information about cookies, plus help concerning how to disable and delete them, please go to Introduction to cookies | About Cookies

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2023 © Tandem Bank
Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Surprise, another cookie banner!

Yep, we use cookies too. They help us sweeten your online journey, personalise content, and give us a peek at how you’re moving around our site. Wanna know more? Check out our full Cookie Policy.

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Customise your cookie settings

Here's the scoop on our cookies. Some are like the engine of our site—essential. Others? Totally your call. But here are some reasons why we use them.

Essential cookies

Are necessary for the website to function, so cannot be switched off.

Functional cookies

Make your journey smoother, with added features and personal touches. Without them, some things might not work as well.

Analytical cookies

Count visits and show us which pages you love most. That way, we can keep improving things for you.

Social media cookies

Allow us to track visits from social media, share content with you, and let you share content with your friends too.

Visit our Cookie Policy for more details.

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Digital Bank & Money Savings