Notice to customers: Please be aware that following the recent Supreme Court judgment in relation to Motor Finance commissions, Tandem are awaiting further guidance from the Financial Conduct Authority in relation to next steps. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated early next year. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. You are encouraged to keep visiting our website to stay up to date with any further information and guidance as we receive it.

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What is the FSCS?

The Financial Services Compensation Scheme (FSCS) is a government-backed scheme that is in place to protect your money if the financial institution holding it fails and is unable to pay it back to you.

The scheme applies to banks, building societies, credit unions and other financial institutions, that are authorised by the Financial Conduct Authority (FCA) or the Prudential Regulation Authority (PRA).

It protects the first £85,000 you have saved, per authorised firm. The limit applies to individuals and companies, not accounts. This means that for joint accounts the limit applies to each named account holder.

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Key things to remember

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Check for FSCS

Always check if your financial provider is FSCS protected before opening an account or depositing money. You can use the FSCS checker.

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Spread your savings

If you have over £85,000, consider spreading it across multiple FSCS-protected institutions to keep your money safe.

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Before moving money

Some banks share the same license, so the £85,000 limit may apply to both. Check this before moving money to a new account.

Is Tandem covered by the FSCS?

Yes! In the unlikely event of Tandem facing difficulties, the FSCS will compensate you (up to £85,000) if we are unable to pay back your money.

You can find out more about how the Deposit Guarantee Scheme works and how much of your savings are protected in the FSCS information sheet available in the Tandem app or online here.

You can double check Tandem is protected using the FSCS  bank and
savings protection checker.