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Find answers to our most common questions here. If you need a little extra help, just reach out to the relevant support team below – they love speaking to humans, just as much as you do!
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Trending Questions

Find quick answers to some of our most common questions, or search our help topics above for more.
Does Tandem offer joint savings accounts?

No, at the moment Tandem savings accounts can only be opened in a sole name.

Does Tandem offer current accounts?

No, at the moment we do not offer current accounts.

How and why are Tandem a greener bank?

Tandem was created with a vision of building ‘The Good Bank’ – one that put customers’ needs first and takes the stress out of money management. Tandem recognises the critical impact that we all have on the environment and following the acquisition of green lending business, Allium, set about helping customers to understand and reduce their environmental impact and help to create a more sustainable future for our planet.

You can watch your money grow, whilst supporting our green lending initiatives and helping to make UK homes more sustainable and environmentally friendly. Through customer research, we know that a lot of our customers are looking for ways to live more sustainably and to save and spend their money more ethically and that’s why we have much more to come.

How does Tandem ensure my money is safe?

The savings you have with us are protected up to £85,000 by the Financial Services Compensation Scheme (“FSCS”), the UK’s Deposit Guarantee Scheme. So in the unlikely event of Tandem facing difficulties, the FSCS will compensate you if we are unable to pay back your money and as a minimum you would get your money back up to that limit. You can find out more about how the Deposit Guarantee Scheme works and how much of your savings are protected in the FSCS information sheet available in the Tandem app or by visiting

Is Tandem a fully regulated bank and where can I check this?

Yes, we are regulated by the Financial Conduct Authority (“FCA”) and Prudential Regulation Authority (“PRA”). Tandem is a trading name of Tandem Bank Limited, you can search for us on the Financial Services register using our reference number 204479 at

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A woman sat on her sofa with her laptop, holding her bank card looking concerned about paying her mortgage.

Are you having problems paying your mortgage or loan? 

We're here to support you. Just reach out to the relevant team, and together, we can discuss your concerns and explore potential options.

Making a complaint?

Head to our complaints page to find the relevant contact details and information on how we go about resolving any issues. 
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