Notice to customers: Please be aware that following the recent Supreme Court judgment in relation to Motor Finance commissions, Tandem are awaiting further guidance from the Financial Conduct Authority in relation to next steps. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated early next year. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. You are encouraged to keep visiting our website to stay up to date with any further information and guidance as we receive it.

Tandem Bank launches into residential purchase market ahead of plan

Launch brought forward due to extensive broker demand.

Tandem Bank today launched its much-anticipated residential purchase proposition.

The move comes earlier than expected, following the market’s positive reaction to how they have reimagined and streamlined the remortgage process.

Tandem have been working closely with  intermediary partners to ensure that customers’ remortgages complete without unnecessary delays. Overseeing much of the legal work, Tandem found that by tightening up the process, it could reduce the time taken to complete the transaction. Partners have enjoyed being included more in the legal process and having increased visibility of the case.

Speaking about the residential purchase launch, Tandem’s Mortgage Division Managing Director, Steve Beard, said:

“We’ve listened to our intermediary partners and, following positive feedback, we are pleased to be able to launch our residential mortgage purchase product range earlier than expected. We’re looking forward to delivering Tandem’s effective and quality service to intermediaries and their clients.

With the purchase products, we’ve kept the same easy to use process. Intermediaries can submit a client’s DIP request through our portal and decision engine and receive a copy of the applicant’s / lender’s credit file once the ESIS has been produced. This gives the adviser all the necessary information to make a correct recommendation to their client.”

Steve added, “It’s worth remembering that as a deposit funded lender with strong savings products, Tandem Bank is able to offer product transfers, further advances and porting to existing customers.”

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