Request Access to Loan Customer Portal

Notice to customers: The FCA has extended the pause in responding to customers complaints about Motor Finance commissions. Under their current rules, we have until after 31 May 2026 before we need to provide a final response. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated in line with the FCA compensation scheme. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk.Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints

More info - Visit Car finance claims | FCA

GET STARTED

To get started, fill in your details below – we’ll ask for your name, agreement number, contact info and a few basics to match you with your account.

Once we’ve processed your request (usually within 3 business days), you’ll get:

An email with your signup link
An SMS with a reference number to link your portal to your account

ENQUIRY SENT

We’ve got your request

Thanks for filling that in. We’re aiming to get back to you within 3 business days.

You’ll get:

An email with your sign up link
An SMS with your reference number

If we’re handling a high number of requests, it might take a bit longer – but we won’t leave you hanging. Keep an eye on your inbox and phone.

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