Notice to customers: Please be aware that following the recent Supreme Court judgment in relation to Motor Finance commissions, Tandem are awaiting further guidance from the Financial Conduct Authority in relation to next steps. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated early next year. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. You are encouraged to keep visiting our website to stay up to date with any further information and guidance as we receive it.

CUSTOMER PORTAL
Request access to your loan portal
You’ll be able to manage your loan online once you’re set up on the customer portal
GET STARTED
To get started, fill in your details below – we’ll ask for your name, agreement number, contact info and a few basics to match you with your account.
Once we’ve processed your request (usually within 3 business days), you’ll get:
  • An email with your signup link
  • An SMS with a reference number to link your portal to your account
ENQUIRY SENT

We’ve got your request

Thanks for filling that in. We’re aiming to get back to you within 3 business days.

You’ll get:
  • An email with your sign up link
  • An SMS with your reference number
If we’re handling a high number of requests, it might take a bit longer – but we won’t leave you hanging. Keep an eye on your inbox and phone.
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