Tandem sets new benchmark in Second Charge Mortgages with launch of game changing Connect platform

• Tandem Bank, a leading force in the Second Charge mortgage market, is taking a major step forward with the launch of Connect by Tandem – a next-generation lender platform designed to transform the broker experience through automation and smart technology.
• Connect by Tandem streamlines broker processes with automation, early analysis revealed case processing time reduced by 4.5 days.
• New system eliminates manual inefficiencies, improving speed, accuracy and communication.

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Tandem Bank, a leading force in the Second Charge mortgage market, is taking a major step forward with the launch of Connect by Tandem – a next-generation lender platform designed to transform the broker experience through automation and smart technology.

Building the UK’s greener digital bank, Tandem is committed to innovation that makes processes smoother, smarter and more sustainable. The introduction of Connect is a pivotal moment in this journey, redefining how brokers interact with the bank by streamlining case management and saving valuable time.

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Nigel Brookes, Director of Mortgage Distribution at Tandem commented: “Our aspiration is to be the lender of choice in the Second Charge market and we know that means making the journey easier and smoother for brokers to deliver ever improving customer outcomes. Connect is a major step forward in that journey – automating the heavy lifting of loan processing and reducing friction – freeing up more time for brokers to focus on their customers.”

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What’s inside Connect by Tandem

Connect is a pioneering loan processing platform that allows brokers to transact seamlessly with Tandem. Key features include:

• Advanced API integration – Enables brokers to submit applications electronically, significantly reducing manual data entry.
• New broker portal – A single, central hub for automated underwriting policy requirements and case tracking, document uploads and case updates.
• Automation – Streamlines processes such as EPC discounts, AVM’s and affordability checks.
• Enhanced document management – Simplifies uploads, tracking and case notifications for brokers.

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Why it matters

Tandem has always been known for speed and efficiency and Connect takes this to the next level. An extensive test phase has already demonstrated its impact, shaving an impressive 4.5 working days off processing times.

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What the brokers are saying

Brokers who have trialled Connect by Tandem are already seeing the benefits:

Michelle Mills, Head of Specialist Lending at Loanable commented: "Connect by Tandem has significantly streamlined the process for advisors, making it easier to access income and expenditure information directly from the credit file. The application of the EPC discount is also simplified, allowing for quicker and more efficient customer quotations. Additionally, the platform provides a seamless way to explore and view different product options. Our Case Managers benefit from having all updates consolidated in one location, along with the ability to upload documents in a single area, enhancing overall efficiency.”

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Vanessa Gresty, Processing Manager at Ocean Finance commented: "Having all communication in one place has removed duplication of work, making cases much easier to track. The ‘Claims & Evidence’ task list ensures requirements are not missed while the notes section allows for clear communication between the Ocean and Tandem teams. We’re excited to see what enhancements will be developed in the future."

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The future of Connect by Tandem

The Second Charge Mortgage market is set for a major shift, driven by demand for faster, smarter and more efficient digital solutions. The launch of Connect puts Tandem at the forefront of this evolution.

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