We are proud to share that Tandem Bank is committed to promoting environmentally responsible practices and supporting initiatives that contribute to the reduction and eventual elimination of fossil fuels. We want to assure you that we do not fund fossil fuels, either directly or indirectly to the best of our knowledge.
All of our lending is directed towards consumers, and around 24% of these funds were channelled into green home improvements and more sustainable lifestyles in general last year. We do fund the purchase of second-hand cars, but mainly focus on low emission vehicles.
Tandem Bank understands the importance of Net Zero and actively works to align our financial practices with environmentally conscious values. We encourage you to join us in our mission to save, borrow and spend a little bit greener.
Should you have any further questions or need more information, please don’t hesitate to reach out.
The savings you have with us are protected up to £85,000 by the Financial Services Compensation Scheme (“FSCS”), the UK’s Deposit Guarantee Scheme. So in the unlikely event of Tandem facing difficulties, the FSCS will compensate you if we are unable to pay back your money and as a minimum you would get your money back up to that limit. You can find out more about how the Deposit Guarantee Scheme works and how much of your savings are protected in the FSCS information sheet available in the Tandem app or by visiting fscs.org.uk
General
Yes! We are a fully regulated UK bank, so you can rest easy knowing that your money is protected up to £85,000 by the Financial Services Compensation Scheme (FSCS).
Yes, we are regulated by the Financial Conduct Authority (“FCA”) and Prudential Regulation Authority (“PRA”). Tandem is a trading name of Tandem Bank Limited, you can search for us on the Financial Services register using our reference number 204479 at https://register.fca.org.uk/s/
Tandem was created with a vision of building ‘The Good Bank’ – one that put customers’ needs first and takes the stress out of money management. Tandem recognises the critical impact that we all have on the environment and following the acquisition of green lending business, Allium, set about helping customers to understand and reduce their environmental impact and help to create a more sustainable future for our planet.
You can watch your money grow, whilst supporting our green lending initiatives and helping to make UK homes more sustainable and environmentally friendly. Through customer research, we know that a lot of our customers are looking for ways to live more sustainably and to save and spend their money more ethically and that’s why we have much more to come.
We’re a digital bank which means we’re branch-free and proud of it! Better for the environment and better for you, with everything online or available in our app.
If you need any help, our remote customer support teams are only a message away! Find ways to get in touch here.
No, at the moment we do not offer current accounts.
No, at the moment we only offer personal savings accounts.
We also offer a range of lending products such as Home Loans, Home Improvement Loans, Motor Financeand Mortgages.
Losing someone close to you can be difficult and emotional so we want to do all we can to assist you take care of financial matters.
What’s Covered - Tandem Savings Customers only
Products - Sole & Joint accounts
Instant Access Savings Account (IASA)
Fixed Term Saver (FTS)
Ways to Notify Us
If you have been appointed as an executor by the person who has died, please let us know as soon as possible, you can do this by using any of the useful contacts listed below.
Useful Contacts
Customer Service team 020 3370 0970
Email customercare@tandem.co.uk
In-app chat – If you are also a customer.
Post to the address below:
PO BOX 10461
Wigston
LE18 9FH
To help us find their account, we will ask you to provide the following information:
Once the account is identified, we will require proof of death before we can provide any account information. Please provide us with a certified Death Certificate. Upon receipt we can independently verify this information and will follow up with written confirmation by letter. We also require documents proving the identity and address of all named Executors.
We accept most formal records and have also provided a helpful list below. Please do reach out to confirm with us if you are unsure.
Documents Required
To close the account, we will require certain documents. It is important to note Death Certificates, Grants of Probate, proof of identity or address verification sent to this address will need to be certified as true copies of the originals and sent as scans. We are unable to accept copies that have not been certified. A list of places or persons who may certify your documents is provided below.
We will accept certification from the following persons:
We cannot accept certification by a close family member or acquaintance (e.g., cohabitant).
We hope you find the enclosed information useful, and if you have any questions, please don't hesitate to get in touch with our customer care team at customercare@tandem.co.uk.
Closing the account
Please note that we are unable to make a payment via cheque and will need to make all payments via an electronic bank transfer. Please provide us with details of where the deceased customer’s funds should be sent upon release. You can do this by providing evidence of the account in the form of a bank statement or voided cheque dated within the last 3 months.
Communications
We will stop any further communications to the account holder, which will take a short while to organise so you might receive letters addressed to them in the meantime. We are sorry if this causes any distress.
Finally, we are deeply sorry for your loss. Our team will complete your request within 7-10 working days once all required communications and documents are received.
