Notice to customers: Please be aware that following the recent Supreme Court judgment in relation to Motor Finance commissions, Tandem are awaiting further guidance from the Financial Conduct Authority in relation to next steps. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated early next year. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. You are encouraged to keep visiting our website to stay up to date with any further information and guidance as we receive it.
Yes! Just get in touch with our helpful support team.
Yes, you can make a lump sum payment whenever you’d like. Just get in touch with our helpful support team.
You can change your repayment date by contacting our support team.
If you miss a payment, you risk your account falling into arrears which may affect your credit file and affect your ability to apply for credit in the future.
To discuss any financial difficulties in relation to your Personal Loans, please get in touch with our support team.
If you are unable to repay your Personal Loans we ask that you contact us as soon as practically possible; ideally you should do this before your repayment becomes due. By contacting us at an early stage this may help to avoid default charges being incurred and prevent our formal collection procedures starting.
You should also be aware that failing to repay on the agreed date may have a negative impact on your credit file as we report your payment information to credit reference agencies.
To discuss any financial difficulties in relation to your Personal Loans, please get in touch with our support team.