FREQUENTLY ASKED QUESTIONS

Personal Loans

Find all there is to know about your existing Personal Loan. Search our most common questions below, or get in touch with our dedicated team.

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Personal Loans
What should I do if I’m struggling to make my repayments?

If you are unable to repay your Personal Loans we ask that you contact us as soon as practically possible; ideally you should do this before your repayment becomes due. By contacting us at an early stage this may help to avoid default charges being incurred and prevent our formal collection procedures starting.

You should also be aware that failing to repay on the agreed date may have a negative impact on your credit file as we report your payment information to credit reference agencies.

To discuss any financial difficulties in relation to your Personal Loans, please get in touch with our support team.

Can I settle my loan early?

Yes! Just get in touch with our helpful support team.

Can I pay off a lump sum?

Yes, you can make a lump sum payment whenever you’d like. Just get in touch with our helpful support team.

How do I change my repayment date?

You can change your repayment date by contacting our support team.

What happens if I miss a payment?

If you miss a payment, you risk your account falling into arrears which may affect your credit file and affect your ability to apply for credit in the future.

To discuss any financial difficulties in relation to your Personal Loans, please get in touch with our support team.

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