Tandem Motor Finance, Oplo Car Finance and 1st Stop Car Finance have never used Discretionary Commission Arrangements when arranging car finance through our appointed dealers and brokers therefore any agreements we have written fall outside the scope of the current FCA investigation into discretionary commission.
FREQUENTLY ASKED QUESTIONS

Green Hub

Can’t find your answer?

Get in touch with our dedicated support team via phone or email.
Green Hub
How does the Green Hub benefit me?

The Green Hub provides a range of benefits, from green education to interactive tools, to help you make greener choices. A big focus is on how you can make your home more sustainable and cost-effective to run. 

The interactive Green Home Plan tool gives personalised suggestions for home improvements like better insulation, solar panels, and battery storage. Users can customise these plans based on their preferences and budget. Plus, it shows the potential money and carbon savings and how the upgrades could improve your home’s energy rating (EPC).

General

Where can I learn more about green products and tools?

Visit the Learn section on the Green Hub to find helpful articles all about greener living. 

You can also subscribe to our Green Newsletter for regular updates, articles, event notifications, and exclusive giveaways. To subscribe, scroll to the bottom of any page on the Green Hub.

General

How can I opt out of the Green Newsletter?

You have the right at any time to ask us not to use your Personal Data for marketing purposes. Please email preference@tandem.co.uk to unsubscribe, or follow the ‘unsubscribe’ link at the bottom of our emails.

General

Why is Tandem offering a Green Home Plan tool?

The Green Hub provides a range of benefits, from green education to interactive tools, that can help you make greener choices when it comes to your home and lifestyle. 

The interactive Green Home Plan tool gives personalised suggestions for home improvements like better insulation, solar panels, and battery storage. Users can customise these plans based on their preferences and budget. Plus, it shows the potential money and carbon savings and how the upgrades could improve your home’s energy rating (EPC).

Green Home Plan

Can I use the Green Home Plan tool if I am not a Tandem customer?

Absolutely! The tool is free to use and is available via the Green Hub on our website and app. All you need to do is provide your postcode and answer a few questions about your property. You’ll then receive a full Green Home Plan with specific upgrade suggestions, relevant to your home’s current energy efficiency.

Green Home Plan

I can’t find my address in the drop down list when I enter my postcode?

If you can't find your address in the dropdown list, ensure you've accurately entered your address and postcode with as much detail as possible. If your address includes a building name instead of a number, be sure to include that.

Green Home Plan

I haven’t received my email report?

Your Green Home Plan report link might take a few minutes to arrive in your inbox. Don't forget to check your spam or junk folder—it might be hiding there. Once you've checked your email and folders, give the tool another go.

Green Home Plan

I’m not seeing any recommendations?

If the Green Hub tool is not offering you any recommendations, this is great news! Your home is already in great shape. We have no recommendations to make, as it appears your energy efficiency measures and renewable technology are perfectly in place, ensuring a comfortable and sustainable living environment.

If you cannot see anything at all, this might be a service error or an internet connectivity issue, so please check you have full internet connection.

Green Home Plan

I am having trouble entering my home details?

If your home doesn't have an Energy Performance Certificate (EPC), you will need to provide more details about your home. Look out for guidance on how to identify what types of materials or heating system you have. Hover over the ‘?’ for more information.

Green Home Plan

I am having trouble entering my contact details?

If you are having trouble entering your contact details, please check you’ve entered them all correctly and you have internet access. Check the Tandem app is updated to the latest version on your device.

Green Home Plan

The recommendations are incorrect?

The Green Home Plan tool combines publicly available data from the government’s EPC register with the information you provide about your home, such as upgrades already made and heating methods, to provide you with tailored suggestions. 

To refine your recommendations, visit the 'Personalisation' section on the left-hand toolbar. Here you can adjust 'Home,' 'Heating,' and 'Grants' to fine-tune your recommendations.

Just a reminder - while we're all about helping you go greener, when considering our recommendations, please note any potential savings on bills are estimates only.

Green Home Plan

How do I access my report at a later date?

Your Green Home Plan will be available for 1 month via the link we email to you. Consider starring or marking the email as a favourite, to easily find it.

Green Home Plan

I own multiple homes, can I use the tool for all my properties?

Yes, you can use the tool for each of your properties. Just enter the new postcode and start answering the questions again for each property.

Green Home Plan

Where do the recommendations come from?

The Green Home Plan tool combines publicly available data from the government’s EPC register with the information you provide about your home, such as upgrades already made and heating methods, to provide you with tailored suggestions. 

Don't worry if you don't have an energy performance certificate (EPC). The tool can collect necessary details about your house type, structure, materials, and heating method even without an EPC. If you're unsure about your home's specifics, just hover over the ‘?’ for helpful explanations. All the information you provide helps the tool generate tailored recommendations for your home.

Just a reminder - while we're all about helping you go greener, when considering our recommendations, please note any potential savings on bills are estimates only.

Green Home Plan

Can I use the Green Home Plan tool on the Tandem app?

Yes! You can find it in the Green Hub tab in the Tandem app.

Green Home Plan

Why aren’t there suppliers recommended for all upgrades?

We've partnered with Anglian Windows and Project Better Energy to provide home energy upgrade options aligned with your report recommendations. These partners might also offer finance options through Tandem.

We're actively working to add more partners in the future. Watch this space!

Green Home Plan

How do I enquire with the partners you’ve recommended?

Head to their website to make an enquiry. Visit their support page for more information and contact details.

Green Home Plan

General

Green Home Plan

Didn't find what you were looking for?

Head to our FAQs page to find answers to our most common questions, or contact our helpful support teams.