The Green Hub provides a range of benefits, from green education to interactive tools, to help you make greener choices. A big focus is on how you can make your home more sustainable and cost-effective to run. 

The interactive Green Home Plan tool gives personalised suggestions for home improvements like better insulation, solar panels, and battery storage. Users can customise these plans based on their preferences and budget. Plus, it shows the potential money and carbon savings and how the upgrades could improve your home’s energy rating (EPC).

Visit the Learn section on the Green Hub to find helpful articles all about greener living. 

You can also subscribe to our Green Newsletter for regular updates, articles, event notifications, and exclusive giveaways. To subscribe, scroll to the bottom of any page on the Green Hub.

You have the right at any time to ask us not to use your Personal Data for marketing purposes. Please email preference@tandem.co.uk to unsubscribe, or follow the ‘unsubscribe’ link at the bottom of our emails.

An EPC rating (Energy Performance Certificate rating) is a measure of a building's energy efficiency, indicating how much energy it uses for heating, cooling, lighting, and hot water. The rating is represented by a letter scale from A to G, where A is the most energy-efficient (and environmentally friendly), and G is the least efficient.

You can improve your property's EPC rating by following our Green Home Plan on our website or in the Home section of our app, which offers personalised recommendations specifically tailored to your property.

It may take some time for your report to update following any changes.

Your Home Energy (EPC) Report is generated from a government-owned database. You can find more details here.

Currently, you can only store one Home Energy (EPC) Report. Storing reports for multiple properties isn't supported yet.

First, double-check that you’ve entered the correct postcode. If the issue continues, it’s possible your property doesn’t have a current Energy Performance Certificate (EPC).

To get an EPC, you can request one through our accredited partner Vibrant.

Please note: If your property is in Scotland, certificates from Scottish Energy are not currently supported.

Your home report will be removed if you uninstall the app. Simply re-enter your car registration to add your report again.

Your car report is generated from a government-owned database. You can find more information here

Currently, you can only have one car report at a time in the app. However, you can generate a new report for a different car by selecting "Edit details" and entering the new car registration. Be sure to take a screenshot of your results before you do!

At the moment, we only provide reports for cars. Motorbikes and other vehicle types are not supported.

First, just double-check that you’ve entered the correct car registration number. If the issue continues, it may mean that your vehicle isn’t listed in the database. This can happen if the car is newly registered, an import, or has incomplete or outdated information in official records.

Your car report will be removed if you uninstall the app. Simply re-enter your car registration to generate your report again.

Car Money (CM) is our trusted broker partner, who connect customers with their authorised dealerships and Tandem's motor finance products.

If you're eligible for Tandem's finance products, they'll reach out to guide you through the next steps of our application process. You can find out more about Car Money here

We use real-time data to calculate your car’s value, including the latest market trends and pricing information. The valuation is based on your car’s make, model, and mileage. While we do our best to provide an accurate estimate, please remember this valuation is meant as a guideline and isn’t guaranteed.

Your valuation may not be available because there isn’t enough market data for your vehicle. This can happen if the vehicle is rare, has limited sales history, or if the information provided was incomplete.

Each valuation serves a different purpose:

· Buy: This is the estimated price you’d pay to purchase the car.

· Sell: This is the amount you could expect to receive if selling the car, which is typically lower than the buy price.

· Insure: This value reflects the car’s worth for insurance purposes, factoring in depreciation and replacement costs.

The figures vary because buying, selling, and insuring a car involve different criteria and calculations.

Motor vehicle emissions fall into two main types: greenhouse gases (measured as gCO₂/km), and local air pollutants such as particulates (PM10) and nitrogen oxides (N₂O, NO₂). Electric vehicles are the lowest-emission option because they produce no exhaust emissions. Petrol and diesel cars emit both greenhouse gases and local pollutants, with amounts generally linked to engine size; the cleanest for local air quality are Euro 6 engines. Hybrids, which combine electric and hydrocarbon engines, sit between EVs and conventional petrol/diesel cars.

Being eligible means, you’ve been provisionally accepted for one of our finance products. You’ll receive a quote with details, but please note:

· The quote is indicative and not a guarantee of finance.

· Final figures may change after further checks based on your circumstances.

Your Tandem Motor Finance estimate is exclusive to Tandem and may not be your best deal available. We encourage you to shop around to explore all of your options first.

If you’ve been told you’re not eligible, it means you don’t currently meet the criteria for our motor finance products. This includes (but is not limited to):

1. Being a British national or permanent UK resident

2. Being 18 years or older

3. Holding a valid UK driver’s license

4. Passing our credit and affordability checks

If you’d like some guidance and support on how you can achieve your financial goals, like saving for a car, check out Free and impartial help with money, backed by the government | MoneyHelper.