Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be entitled to compensation. If you have already made a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements. Please note that parts of the scheme are currently subject to legal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.

To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints