frequently asked questions

Here you can find answers to frequently asked questions

Tandem Bank GeneralTandem AppOpen BankingGeneral SavingsInstant Access SaverFixed Saver

Tandem Bank General FAQs

Is Tandem a fully regulated bank and where can I check this?

How does Tandem ensure my money is safe?

How and why are Tandem a greener, fairer bank?

Do you offer joint accounts?

Do you offer Business accounts?

Do you offer current accounts?

How old do I have to be to have a savings account with Tandem?

Bereavement – How we can help support you when someone passes away

Tandem App FAQs

Can I update my personal details in the Tandem App?

How do I log in to the Tandem app?

Can I view my Tandem savings account on any devices other than my smart phone?

Open Banking FAQs

What is Open Banking and why does Tandem use it?

What is TrueLayer?

Which banks can you connect via Open Banking?

What limits are there on how much money I can transfer using Open Banking?

General Savings FAQs

How long will it take for a bank transfer to show in my savings account on the Tandem App?

Why do I have to connect an external bank account?

What should I do if my external bank account fails to connect in the App?

How do I find my savings statements in the app? And how often are these issued?

Will I receive a Certificate of Interest? When will that be issued, and what’s included on the certificate?

Instant Access Saver FAQs

How does an Instant Access Saver account work?

Can I transfer money in from a bank account other than my connected account?

Where do I find the sort code and account number of my Saver account?

Can I have more than one Instant Access Saver account?

Why can’t I fund my Instant Access Saver from an overseas current account?

Fixed Saver FAQs

How does a Fixed Saver account work?

Can I transfer money in from a bank account other than my connected account?

How will you notify me that my Fixed Saver is reaching the end of its term and is going to mature?

Where do I find the sort code and account number of my Fixed Saver account?

Is there a limit to how many Fixed Saver accounts I can have?

Why can’t I fund my Fixed Saver from an overseas current account?

How long do I have to fund my Fixed Saver, once I’ve opened an account?

What should I do when I’ve finished adding funds to my Fixed Saver?

Can I add more money or take money out of my Fixed Saver once the funds are locked in?