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Instant Access Saver
Earn interest on your money and have access to it whenever you need.
Fixed Saver
Secure a guaranteed rate by locking your money away for a fixed term.
Savings Accounts
Greener Motor Finance
To help you transition to a newer and greener used car.
Home Loans
Secured loans for larger expenses like home improvements.
Home Improvement Loans
To help you make your home more energy efficient.
Mortgages
Specialist mortgages to help you buy, move or remortgage.
Learn
Find articles, tips and tricks to help you go a little bit greener.
Interact
Discover your home's energy efficiency and how to improve it.
Upgrade
Explore energy saving products that are better for the planet.
Green Hub
About Us
Find out more about our people, mission, vision and values.
Newsroom
Find our latest press releases, reports, media coverage and more.
Careers
Search job vacancies to join us on our mission.
Specialist Mortgages
Explore our specialist products, criteria, rates and EPC discounts.
Bespoke Mortgages
Explore our products, criteria and rates for high net worth clients.
Dealer Centre
Find out about offering Tandem Motor Finance to your customers.
Download App
Save
Borrow
Share
Green Hub
Company
Support
For Partners
Main menu
Instant Access Saver
Earn interest on your money and have access to it whenever you need.
Fixed Saver
Secure a guaranteed rate by locking your money away for a fixed term.
Savings Accounts
Main menu
Greener Motor Finance
To help you transition to a newer and greener used car.
Home Loans
Secured loans for larger expenses like home improvements.
Home Improvement Loans
To help you make your home more energy efficient.
Mortgages
Specialist mortgages to help you buy, move or remortgage.
Main menu
Learn
Find articles, tips and tricks to help you go a little bit greener.
Interact
Discover your home's energy efficiency and how to improve it.
Upgrade
Explore energy saving products that are better for the planet.
Green Hub
Main menu
About Us
Find out more about our people, mission, vision and values.
Newsroom
Find our latest press releases, reports, media coverage and more.
Careers
Search job vacancies to join us on our mission.
Main menu
Specialist Mortgages
Explore our specialist products, criteria, rates and EPC discounts.
Bespoke Mortgages
Explore our products, criteria and rates for high net worth clients.
Dealer Centre
Find out about offering Tandem Motor Finance to your customers.
Return to Support Page
Contact Tandem

Home Improvement Loan Support

Existing customer queries

Email: customersupport@tandem.co.uk

Call: 01290 211 495

‍

Existing GDFC customer queries

Email: customerhelp@gdfcassets.co.uk

Call: 03301 118 098

‍

Existing Allium customer queries

Email: service@alliummoney.co.uk

Call: 03330 164 057

‍

New Tandem application queries (Customer and Retailer)

Email: underwritingsupport@tandem.co.uk

Call: 029 2271 1158

Open times

Mon - Fri, 9.00 - 17.00

(excluding bank holidays)

Frequently asked questions
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Support - General

General

Find answers to general Tandem Bank related queries.
Support - General

Savings

Find out more about our savings accounts and Tandem app.
Support - General

Home Loans

Find out more about how to apply and service a Home Loan.
Support - General

Motor Finance

Find out more about our Motor Finance via used car dealers.
Support - General

Personal Loans

Find out more about how to pay off your existing Personal Loan.
Support - General

Loop Money

Find out more about our new money sharing app Loop.
Support - General

Green Hub

Find out more about our Green Hub tools and partners.

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2023 © Tandem Bank
Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.