Notice to customers: Please be aware that following the recent Supreme Court judgment in relation to Motor Finance commissions, Tandem are awaiting further guidance from the Financial Conduct Authority in relation to next steps. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated early next year. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. You are encouraged to keep visiting our website to stay up to date with any further information and guidance as we receive it.
Email: customersupport@tandem.co.uk
Call: 01290 211 495
To make a payment visit, head to the online payment portal or call 0203 540 0641
Email: customerhelp@gdfcassets.co.uk
Call: 03301 118 098
Open times
Mon - Fri: 9.00 - 17.00
(excluding bank holidays)
Email: underwritingsupport@tandem.co.uk
Call: 029 2271 1158 or 012 5360 1974
Open times
Mon - Fri: 8.00 - 20.00
Sat, Sun & Bank Holidays: 10.00 - 17.00
Christmas Hours
Christmas Eve: 8.00 - 13.00
Christmas Day & Boxing Day: Closed