At Tandem, we're always looking for ways to enhance the support we provide to our broker partners.
We've evolved our Second Charge Sales and Distribution team structure to ensure brokers have access to the right expertise, at the right time, from the right people.
The changes have been designed with one goal in mind: creating a better broker experience.
By introducing clearer areas of responsibility and aligning our team's expertise more closely to the needs of our partners, we're making it easier for brokers to access specialist support, build stronger relationships and receive the guidance they need to place business with confidence.
Whether you're looking for support with an individual case, help understanding our proposition, or advice on growing your Second Charge business, our team is here to help.
Meet the Team Supporting Your Business
Our refreshed structure has been designed to ensure every broker has easy access to dedicated support, whether you're working remotely, operating from a larger office environment, or looking for regional expertise.
Sadie Thorley
Senior Key Account Manager
Sadie will continue to support our broker partners operating remotely, including advisers who aren't based within a central office environment, alongside responsibility for our broker community across Northern Ireland and selected North West offices.
As our Senior Key Account Manager, Sadie will also play a key role in the ongoing development of Connect. Working closely with our intermediary partners, she'll help ensure broker feedback continues to shape future enhancements, making it easier and more efficient for advisers to do business with us.
You can contact Sadie on the details below.
M: 07977408333
Adam Thornborough
Business Development Manager - Wales
Adam will be responsible for supporting our broker partners across Wales, providing a combination of on-site and office-based support.
Whether discussing a specific case, exploring opportunities within your business or helping you get the most from our proposition, Adam will work closely with brokers across the region to deliver practical support and build strong, long-term relationships.
You can contact Adam on the details below.
M: 07483 078815
E: Adam.Thornborough@tandem.co.uk
Darren Mekwinski
Senior Referral Officer - Broker support for Scotland
Darren will continue to manage our referral division and support brokers with their everyday case enquiries.
While Connect has significantly reduced the number of manual Day 1 referrals required, Darren remains an important point of contact for brokers who need additional guidance, reassurance or support with more complex cases.
Alongside his referral responsibilities, Darren will also be the key contact for our Scottish broker community, helping us strengthen relationships and continue growing our presence across the region.
You can contact Darren on the details below.
M: 07483 042515
E: Darren.Mekwinski@tandem.co.uk
James Hornby
Business Development Manager - North West & Yorkshire
James will support our broker partners across the North West and Yorkshire. Working closely with brokers throughout these regions, James will provide both on-site support and day-to-day assistance, helping partners navigate our proposition, place business confidently and identify opportunities for growth.
You can contact James on the details below.
M: 07483 043825
Lloyd Turner
Business Development Manager - South
Lloyd will be responsible for supporting our broker partners across the South. Providing responsive, hands-on support, Lloyd will work closely with firms across the region to help them get the most from our proposition. Whether it's discussing cases, sharing market insights or arranging face-to-face meetings, he'll be on hand to ensure brokers have access to the support they need.
You can contact Lloyd on the details below.
M: 07483 042514
Built Around Our Broker Partners
While roles and responsibilities have evolved, our commitment remains the same.
These changes are all about ensuring brokers have access to clearer points of contact, dedicated expertise and a team structure designed around delivering an outstanding experience.
By investing in our people and aligning support more closely to the needs of our partners, we're making it easier than ever for brokers to access guidance, build relationships and place business with confidence.
We look forward to continuing to support your business and working together to help even more customers achieve their financial goals.
If you'd like to connect with your dedicated contact or learn more about how we can support your business, we'd love to hear from you.
This content is intended for intermediary use only and is not authorised for onward distribution or publication.
