Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be owed compensation. The FCA recommends that if you have concerns, you should contact your lender directly. If you have already raised a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements and timelines. Please be aware - this scheme is currently subject to legal challenges. While this may delay complaint outcomes and any compensation payments, customers should not be deterred from raising a complaint.

To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints
More info - Visit Car finance claims | FCA

More info - Visit Car finance claims | FCA

James Streeter

Your ESG Expert

James is Tandem’s ESG (Environmental, Social & Governance) Expert — he makes sure we walk the talk when it comes to people, planet and purpose. With decades of leading sustainability for global brands, he now brings that know-how to help Tandem (and you) make better choices for the world around us. Less greenwashing, more real change.

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