Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be entitled to compensation. If you have already made a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements. Please note that parts of the scheme are currently subject to legal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.

To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints

More info - Visit Car finance claims | FCA

Julian Nutley

Your Greener Home Expert

Julian (or just Jules, if you ask anyone here) is Tandem’s Greener Home Expert. He’s spent years helping people across the UK upgrade their homes to be warmer, greener, and cheaper to run. As MD of Home Improvement Loans, he works with many leading businesses in the industry to make things like solar panels actually doable. His goal? Cut your bills, shrink your carbon footprint, and make home improvements less of a faff.

Can't find what you're after?

Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.

Frequently Asked Questions Contact us