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Notice to customers: The FCA has extended the pause in responding to customers complaints about Motor Finance commissions. Under their current rules, we have until after 31 May 2026 before we need to provide a final response. All complaints will be progressed in accordance with FCA guidance and timelines, with outcomes expected to be communicated in line with the FCA compensation scheme. If you would like to contact us to make a complaint, please email complaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints
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Julian (or just Jules, if you ask anyone here) is Tandem’s Greener Home Expert. He’s spent years helping people across the UK upgrade their homes to be warmer, greener, and cheaper to run. As MD of Home Improvement Loans, he works with many leading businesses in the industry to make things like solar panels actually doable. His goal? Cut your bills, shrink your carbon footprint, and make home improvements less of a faff.
Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.