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Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be entitled to compensation. If you have already made a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements. Please note that parts of the scheme are currently subject to legal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.
To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints
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Laura is Head of Sales & Distribution for Second Charge Mortgages at Tandem, where she leads the intermediary sales strategy and national field sales team. Having spent more than 10 years with the business, Laura has held a number of customer-facing roles, progressing from Business Development Manager to Sales Manager before taking on her current leadership position. Passionate about building strong broker relationships, Laura is committed to delivering a market-leading intermediary experience through collaboration, service excellence and a deep understanding of brokers' needs.
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