Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be entitled to compensation. If you have already made a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements. Please note that parts of the scheme are currently subject to legal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.

To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints

More info - Visit Car finance claims | FCA

Nigel Brookes

Your Mortgage Expert

Need to borrow against your home but don’t know where to start? That’s where Nigel comes in. He’s Tandem’s Mortgage Expert, focused on both mortgages and second charge loans that help you unlock cash from your property, without the stress. He’s all about fair, flexible lending that works for real people, not just the ideal borrower on paper.

Can't find what you're after?

Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.

Frequently Asked Questions Contact us