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Notice to customers: The FCA has confirmed an industry-wide scheme to compensate customers who may have been treated unfairly in relation to motor finance commission arrangements. If you used car finance, you may be entitled to compensation. If you have already made a complaint, you do not need to take any further action. We will continue to handle complaints in line with FCA requirements. Please note that parts of the scheme are currently subject to legal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.
To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints
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Tom is your go-to guy for making your money work harder. As Tandem’s Savings Expert, he’s here to cut through the fluff and offer savings accounts that do what they say on the tin — grow your money, without the gimmicks. And the best part? While you're saving for your future, your money’s also helping someone else make greener choices — like financing a solar panel or switching to an electric car.
Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.